Step 3: Delivery - Best Practices
Once the primary notifier makes the notification, loved ones may ask questions. Answer all questions honestly. Don’t be afraid to say you don’t know the answer. They may ask you their loved one’s current location. They may ask to see him/her. They may ask you what an autopsy is and why it is necessary. Be familiar with the process in your jurisdiction for the Next of Kin to view their loved one. Also, be prepared with a general explanation of an autopsy so if asked, you can respond effectively. Never leave the Next of Kin alone after the death notification is completed. Ask if there is someone you can call for them and wait with them until that person arrives.
Provide written materials so they don’t have to write anything down. If they need additional contact information, offer to write it down for them.
Once the primary notifier makes the notification, loved ones may ask questions.
Answer questions honestly
- Where is my loved one now?
- May I see him/her?
- What is an autopsy and why is it necessary?
- Don’t be afraid to say “I don’t know”
- Ask if there is anyone they can contact
- Do not leave the Next of Kin alone